Telesales Training

Telesales Training

Are you not getting the results that you would like from your telesales or telemarketing?

Are your team making the calls but not closing the business?

Do you exit the call when you get a "no"?

Do your team not like making the calls because they don't know what to say?

Have your telesales team lost their motivation?

If you are answering "yes" to any or all of these comments, and are here reading this page, you may be wondering if training will help.  You may have asked yourself the question if telesales or telemarketing is the right way for your business and is it a waste of time?

Here's what you need to know...

Telesales IS an effective way to win business, but it isn’t about picking up the phone and “going for it”.  The most successful calls identify a prospective client's needs, wants, issues, or problems and then offer a solution.  Your phone call needs to capture their attention and build credibility... FAST!

Hard, pushy sales approaches and bullying tactics DO NOT work with today's buyers.  They are more discerning and need to like and trust the person that they do business with.  This can be achieved if your telesales or telemarketing call is approached in the right way.   

This workshop is designed to show you how to achieve this and WILL have an immediate impact on the calls that you make.   


The telesales training workshop will cover:  

  • Understanding why customer's buy and how they like to be treated
  • Understanding what customers need and how to present a solution
  • Your USP's and how to communicate those to your prospect
  • Why planning is imperative before making a call
  • How to structure your phone call without a script
  • The objective of a call - why this is important
  • How to quickly build rapport over the telephone
  • How to get around the "gatekeeper"
  • What questions we need to ask to understand our customer's needs
  • How to overcome objections
  • How to effectively close the call to win business.

There is no role play but there are lots of practical action points that you will take away.

Ideal for?

New to telesales or telemarketing
Experienced people who wish to update their skills
Managers or business owners with a team

Price £270 and will run from 9.30am to 4.30pm


Workshop Dates for 2021 -  21st October, 17th November, and 15th December

Please note, all workshops are conducted online via Zoom 


Group Learning Workshops

An opportunity to learn with discussion and input from other delegates.
Please note that due to the COVID-19 restrictions, all group learning workshops will be run via Zoom until further notice.